Privacy policy
General information :
When you visit our website, various types of information are collected, including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains and the time of the request.
This information does not allow us to identify the user, nor is this our objective. We use the information collected for statistical purposes only, mainly to improve the content and presentation of our website. Please note that we may collect additional data, such as name, postal and e-mail addresses, telephone number, which you voluntarily provide to us when browsing our site. You may also pay for and use our services using a pseudonym or anonymized data, without providing us with the above-mentioned personal data.
The user has the right to query, access, rectify, oppose and delete personal data concerning him/her on legitimate grounds. In order to exercise this right, the signatory should contact the data controller or the personal data protection officer, if one has been appointed, at the following address contact@hotel-lepuech.com. The user also has the right to lodge a complaint with a supervisory authority (CNIL).
We retain your personal data for 3 years to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Please note that we may need to retain certain information for archival purposes and/or to complete transactions (for example, when you make a purchase or reservation), and you will not be able to modify or delete any personal data you provided after that purchase or reservation.
Cookies :
This website uses cookies to collect data for statistical purposes. Cookies are small files stored on your computer's hard drive; as you browse our site, they monitor your activity and provide us with key data to facilitate navigation. If cookies are stored on your computer, you will not need to enter all the data required to access this site each time you visit it.
This data enables us to customize our website to suit your tastes and needs, as part of our overall effort to provide you with seamless access to our pages and services. If you do not wish cookies to be stored on your computer, you can use your browser settings to block cookies from our site.
To find out how to configure your browser to manage cookies, please visit your browser's help center. You can delete cookies already stored on your computer at any time. Please note that blocking cookies may restrict access to certain functions on our site and result in a less streamlined experience.
Disclosure of data to third parties :
Unless otherwise stated in this declaration, all data that you share with us, or that we collect from you when you browse our site, will be kept secret and will not be disclosed to third parties, except where required by law or where the data must be passed on in order to perform the contractual relationship to which you have subscribed. Third-party companies and associates, including online payment companies, will only have access to this data when necessary to process your order. In such cases, we will ensure that the scope of data transmission is kept to the agreed essential minimum.
We also impose a strict data protection policy on the personal data you provide to us or that we find. By following this policy, we comply with the provisions of data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We take steps only to ensure that any data about you provided by other service providers is provided in full compliance with the requirements of data protection and privacy laws, as set out in our privacy policy.
Google Analytics :
This website uses Google Analytics, an analysis service operated by Google that helps sites understand how to personalize their pages in order to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are not able to identify who visits our site. To find out more about Google Analytics, visit the official page.
Google Ads:
We use Google Ad for advertising purposes on the Internet. The Google Ads program enables us to display relevant advertisements based on the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT AUTHORIZE ACCESS TO YOUR COMPUTER. Thanks to Google Ads, we are able to personalize our marketing actions to meet your needs and display only those ads that are likely to appeal to you.
Facebook: personalized audience pixel (personalized audience for your website) :
A Facebook Custom Audience Pixel is a piece of code installed on each page of your site that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behavior on our site. Among the information collected by the pixel is the user's browsing session, which is sent to Facebook along with a hashed ID and the URL visited by the user.
Each Facebook user has a unique Facebook ID, regardless of the device used, which helps us monitor visitors when they access our site from different types of devices. We use this data for marketing purposes, and in particular to target ads with the Facebook advertising platform.
Newsletter :
You will only receive advertising information via our newsletter if you authorize us to use your e-mail address for this purpose. Our site or its subsidiaries will never send you newsletters or advertising e-mails if you have not subscribed to them. By subscribing to our newsletter, you can select your areas of interest in order to receive related e-mails. We use this information and your personal details to send you information of interest to you. If you prefer to unsubscribe from our newsletter or advertising e-mails, you can click on the unsubscribe link at the bottom of our e-mails.